Back on Track continues to operate during the current pandemic.  Following the announcements of further national lockdown, we continue to be able to offer a limited number of face to face appointments whilst adhering to strict safety regulations for the well-being of our service users and staff, which we will prioritise for those who have been unable to access our service remotely via video or telephone. We also continue to offer treatment via video, telephone or online therapy platforms.

During this time, we may experience increased waiting times for our service. We thank you for your patience. Please see the NHS 111 website for the latest up-to-date guidance regarding Corona Virus. Please see our following pages for helpful resources during this time:

Tips for coping During Social distancing and isolation

Covid-19 and maintaining wellbeing

Managing a long term health condition during the coronavirus outbreak

Self-Help materials



We are currently prioritising referrals from those working in the NHS and care homes, who are working so hard under very difficult circumstances. Please make sure to let us know if this is you, so that we can best support you whilst you continue to take care of us all.

If you work for the NHS or in a care setting in North West London*, you may also be eligible for our support via our priority service.  For further information visit:
*Hammersmith & Fulham, Hounslow, Ealing, Harrow, Brent, Kensington & Chelsea, Westminster, Hillingdon


If you are in need of urgent mental health support please contact your GP, or the West London NHS Trust 24 Hour Helpline on 0800 328 4444.


Back on Track is part of the NHS Improving Access to Psychological Therapies (IAPT) programme. We provide free brief talking therapies for common mental health difficulties (such as anxiety and depression) and employment support to people aged 18 and over who are living, or registered with a GP, in the borough of Hammersmith and Fulham.

Our admin office/self-referrals hotline is open Monday-Friday 09:30-16:30, and our clinic times are open Mon-Friday 08:00-16:00.To access Back on Track either your GP (or another health professional) can refer you, or you can self-refer by calling us on 0300 123 1156 or by emailing us here.  We hope that this will give you the information you need (along with info on Problems we Treat) to decide whether we are the right service for you, but please feel free to contact us if you have any questions.