How to contact us

Referring myself

If you interested in finding out more about Back on Track you can phone us or email us directly.  After we hear from you will we arrange a time for a more detailed telephone call.

Telephone number0300 123 1156. Our self-referral hotline is open from 9.30am-4.30pm Monday to Friday (option 2).

message  Click here if you would like to email us. We can book an interpreter if you are more comfortable speaking in another language.


Referral form 

If you would like to self-refer online or you are a Doctor, Social Worker, Employment Advisor or any other professional, you can make a referral for someone using this online form. Alternatively you can download our referral form to post or email back to us here.


Opening Hours

Admin Office/Self-referral hours:
Monday – Friday, 9:30am – 4:30pm.  Self referral cannot be accepted outside of these hours.

Clinic times
Monday – Thursday: 9.00am to 7.30pm
Friday: 9.00am to 4.30pm.
Evening appointments are very popular and there will usually be a longer wait if you need to see someone after 5pm.


How we keep your information safe

For details about how we store personal information and keep it safe please click here.

Outside of the Borough

Back on Track is only available if you either live in Hammersmith or Fulham or are registered with a GP in Hammersmith and Fulham.  If the things we offer are what you are looking for but you don’t live in Hammersmith & Fulham or have a GP here, then we also provide IAPT services in Hounslow ( and Ealing (  You can access these services if you have a GP in Hounslow or Ealing respectively.

If you live outside of these boroughs you can find out what NHS services are available on this website