About Back on Track

Back on Track is a free NHS service. It is part of the government’s Improving Access to Psychological Therapies programme (IAPT).

Opening Hours

Admin Office/Self-referral hours:
Monday – Friday, 9:30am – 4:30pm.  Self referral cannot be accepted outside of these hours.

Clinic times
Monday – Thursday: 8.00am to 7.30pm
Friday: 8.00am to 4.30pm.
Evening appointments are very popular and there will usually be a longer wait if you need to see someone after 5pm.


How we keep your information safe

For details about how we store personal information and keep it safe please click here.

Back on Track is provided in Hammersmith & Fulham by a partnership of the following three organisations:

West London Mental Health NHS Trust provides treatment, support and guidance for people with mental health problems. We’re passionate about helping people to recover, supporting them back into every day life and challenging stigma.

West London Centre for Counselling is a voluntary organisation which provides free, confidential counselling service to people who live in or are registered with a GP within the Borough of Hammersmith & Fulham. It was established to provide a counselling service for people living or working in West London and also to promote the understanding of counselling through education and training.

Mental Health Matters is one of the UK’s most innovative organisations working with people with mental health needs. With our dedicated and experienced staff team, we work with partner organisations to deliver a comprehensive range of services centered on individual service user needs. The services we provide cover every aspect of service users’ lives, from employment and housing to community support and psychological services. Mental Health Matters’ ultimate aim is to strengthen the voice, rights and independence of service users, carers and family and friends.

ICS Digital Therapies is working in partnership with Back on Track to provide quality telephone assessments with a highly qualified therapist. Our service is patient-centred and we have a focus on providing the best care available at a time convenient and comfortable for you.